Why do companies continue to develop digital health products that patients don’t actually use? With billions being invested into new digital health solutions and AI speeding up the development process in many cases, what controls might help ensure these products are made intentionally and with patient outcomes top of mind?
In this episode, Emily F. Peters is joined Marianne Berkovich—a qualitative user experience researcher who has more than a decade of experience working with companies like Teladoc, Aledade, and Livongo—to discuss how product teams can leverage user research and what happens when it is overlooked.
