Healthcare is meant to help people, but it can often feel impossible to navigate. Why?
In this episode of Remaking Medicine, we’ll hear from Rick Evans, the recently retired legendary patient experience leader from NewYork-Presbyterian and Massachusetts General Hospital, to explore what it really takes to design healthcare around human relationships.
From his decades of experience at some of the country’s largest and most innovative health systems, Rick talks about why communication is much more than a “soft skill,” and how building stronger human connections is one of the main keys to improving both the patient and provider experience.
