Elation Health

Amplifying this technology team’s deep passion for primary care. Starting with practice profiles, including feature stories and custom photography, and building to expert thought-leadership with executive articles in Fast Company and Harvard Business Review.

Task

Elation Health’s EHR technology had grown by word-of-mouth for years, developing a cult following among physicians, but was not generally well known when they first brought on Uncommon Bold as a partner. Our initial brand strategy work quickly revealed the founders’ true dedication to primary care — rooted in their family’s own medical practice — and their devotion to crafting technology to support the physician-patient relationship. Elation didn’t need a new brand; they needed strategies to authentically grow, celebrate, and communicate the good work they were already doing.

  • Categories

    Brand Strategy, Messaging

  • Roles

    Creative strategy, Brand development, Media relations

Elation Health

Building recognition in the primary care landscape

Elation Health’s EHR technology had grown by word-of-mouth for years, developing a cult following among physicians, but was not generally well known when they first brought on Uncommon Bold as a partner. Our initial brand strategy work quickly revealed the founders’ true dedication to primary care — rooted in their family’s own medical practice — and their devotion to crafting technology to support the physician-patient relationship. Elation didn’t need a new brand; they needed strategies to authentically grow, celebrate, and communicate the good work they were already doing.

Over the course of our more than five years working together, we have supported Elation through evolving their messaging and design, helped produce impactful primary care content, developed strategic partnerships with organizations including the AAFP, assisted with fundraising cycles, facilitated awards and events, and established and scaled their powerful media relations program. 

 

Through every milestone, Elation has kept their brand values firmly centered — doubling and tripling their metrics while remaining true to their clinician-first mission.

Outcomes
Elation recently reported that our partnership on public relations directly contributed to a more than 70% increase in unique website traffic and a 165% increase in leads compared to the previous year.

Roles
Creative Strategy
Brand Development
Media Relations

⬤ 01. Custom Photography

Capturing the real faces
of primary care

With Elation’s brand rooted in the reality of primary care clinicians, it was important to have imagery that reflected that world. We worked with photographers across the country, including our California-favorite Kathleen Sheffer, to capture a beautiful suite of images showcasing the daily life of primary care practices and the importance of the physician-patient relationship.

This custom photo library was paired with premium content profiling the physicians and nurses at work, as well as put to use across presentations, social media, ad campaigns, and the website.

Elation Custom Photography
Elation Custom Photography
Elation Custom Photography
Elation Custom Photography
Elation Custom Photography
Elation Custom Photography
⬤ 02. Brand Wins

Milestones that prove the power of strong storytelling

Elation Brand Wins
⬤ 04. Earned media

Building credibility through powerful storytelling

To build the CNEA website, Christy’s illustrations were paired with a new typemark, fresh content related to the organization’s missions and resources for nurses, and beautiful storytelling of home health nurses at work provided by Slipstream.

Slipstream’s photography for the series developed into a library of more than 100 editorial images for future use. The launch was accompanied by internal communications delivered via intranet, email, and steering committee presentations.

Elation Earned Media

Credits

Uncommon Bold Team

Emily F. Peters
Brand Strategist

Joanne Lam
Creative Director, Designer

Christina Vanvuren
Brand Strategy Consultant

Linsey McNew
Senior Account Leader

Amber Cooley
Project Manager, Researcher

Sam Moore
Media Relations

Kaitlin Rebella
Executive Content

Lucy Sansom
Proofreader

Kathleen Sheffer
Photographer

Elation Team

Kyna Fong
Co-Founder, Chief Executive Officer

Amanda Melander
Senior Vice President, Head of Marketing

Sara Pastoor, MD
Senior Director of Primary Care Advancement

Adam Farren
Former Head of Revenue & Operations

“Our efforts are paying off in spades, thank you!”

— Amanda Melander, Senior Vice President, Head of Marketing, Elation Health

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