Blue Shield of California
From leading social impact research to supporting member, employer, and provider engagement, we have served many different consulting roles with Blue Shield of California through a partnership that began in 2018 with the nonprofit health plan.
When the COVID-19 pandemic hit, our studio was called in to help rapidly design and deploy an engagement campaign to reach their most vulnerable members with assistance and digital well-being tools. We worked with Blue Shield of California to identify segments of high-risk members in nine counties across the state, and then set up collaborations with diverse women artists in those local areas to create original artwork that would speak authentically and inspiringly to their neighbors.
The finished, compliance-approved posters became print mailers paired with pro-social messaging in English, Spanish, and Chinese to encourage building healthy habits. The designs were mailed to more than 240,000 Californians as well as turned into powerful digital resources for ongoing ad campaigns, bilingual radio public service announcements, Zoom backgrounds, and internal communications. The completed campaign resulted in 15,400 new social media engagements, a 53% increase in new unique traffic, and a 46% increase in new enrollments for the digital health tools in 2020. The Wellvolution team reported it was their most successful member engagement campaign.
ROLES
Creative strategy
Print campaign
Patient engagement
April 2020
Custom Artwork
Artist: Hanna Gundrum | San Diego County, Orange County
Artist: Harumo Sato | Santa Clara County
Artist: Larissa Marantz | Orange County
Artist: Sally Deng | Los Angeles County, Ventura County
Artist: Sarah Nobles & Kei Deragon | Kern County
Artist: Belen Ledezma | San Bernadino County, Riverside County
Pulling inspiration from historical art poster campaigns developed for victory gardens, polio research, and other public health projects, we commissioned custom artwork from eight diverse women artists who are deeply involved in their local California neighborhoods and have a distinct style aligned with the Blue Shield brand.
Our objective was to create “fridge-worthy” postcards showcasing art that members would not only want to proudly display, but that would also help them feel more connected to the world while socially distanced and encouraged to build healthy habits.
Over the course of only a few weeks, our team sourced and vetted nearly a hundred candidate artists in our nine target counties for this campaign. We navigated the Blue Shield of California team through artist selection, creative briefs, and revisions. Our team also partnered closely with the health plan’s legal advisors to develop an innovative framework for contracting, co-promotion, and licensing with the artists as well as rapid compliance sign-off on the final creative, including for Medicare members. We worked closely with the artists — some of whom were first-time commercial collaborators — to creative direct the poster illustrations that were recognizably local and met the creative brief of showing “food as medicine,” community connections, and outdoor exercising.
Campaign results
15,400
New social media engagements
52.8%
Increase in new unique traffic
45.7%
Increase in new unique traffic
Artist Engagement
8 California women artists sourced and engaged
152,744 followers reached
87 authentic social media posts created
15,400 total social engagements
This engagement campaign included communications across direct mail, social media, paid media, and radio PSAs. Additionally, Uncommon Bold coordinated internal communications, media relations, and influencer marketing. The artists themselves shared messaging about the Wellvolution project with their followers. Eighty-seven unique posts were launched across Facebook, Instagram, Twitter, and LinkedIn. The campaign, from planning to execution, came together in just a few months — well under the usual year-long process for large health plans launching projects of this size.
“With this art collaboration, we’re stepping outside our ‘clinical’ engagement with members. We’re tapping into local pride and the power of art to help inspire and give comfort to people during this pandemic, which is having profound effects on the physical and emotional well-being of us all.”
— Angie Kalousek, Director, Mind-Body Medicine, Blue Shield of California
Creative Team
Uncommon Bold Team
Emily F. Peters, Brand Strategist
Joanne Lam, Creative Director, Designer
Claudia Guitierrez-Smith, Operations Lead, Artist Coordinator
Christina Vanvuren, Brand Strategy
Jennifer Smith, Communications
Lucy Sansom, Proofreader
Blue Shield of California
Alexandra Connor, Marketing Strategy Principal for Digital Therapeutics, Virtual Care, and Behavioral Health
Angie Kalousek, Director, Mind-Body Medicine
Dominique DiCristo, Brand Manager
Local Artists
Belen Ledezma
Franceska Gamez
Sarah Nobles
Kei Deragon
Sally Deng
Hanna Gundrum
Harumo Sato
Larissa Marantz
Additional Collaborators
Jessica Bari, Emphasis Media
Matthew French, Solera Network
Joey Gonzales, Lahlouh
Kim Kellogg, Kellogg Communications